White Owl Cigarillos Foil Fresh Peach 2 for 99

Cigars are good and don't take long at all to receive. However, I did order the three pack peach white owls the order before my last and they were not in stock. I was told that they would send me the two pack because the three pack was discontinued and I would receive a refund which should be about 16 dollars I believe. I never received a refund despite calls and emails that I have sent. The order # was 25193.